Looking to find a mover you can actually trust? You’re not alone. We surveyed 100 Australians about how they went about choosing a removalist — and uncovered the good, the bad, and the lessons learned. If you’re preparing for a move, read this first.

How Most People Start Their Search

We asked, “Where did you start when looking for a removalist?” Here’s what people told us:

• 52% began with a Google search (most typed something like “find a mover near me” or “best movers in Sydney”)
• 28% asked friends or family for recommendations
• 12% used a marketplace platform (like Airtasker or Oneflare)
• 8% reused a company they’d hired before

What does this tell us?

“I just Googled find a mover and clicked the first one with decent reviews,” said Lisa from Melbourne. “I didn’t have time to stuff around.”

People are in decision mode when they search — and they’re looking for signs of trust fast. A clean website, positive Google reviews, and clear pricing go a long way.

What Makes Someone Choose One Mover Over Another?

Once people had a few options, we asked what made them choose the mover they ended up hiring. Here were the top responses:

• Quick communication: “They answered the phone and emailed the quote within 10 minutes.”
• Clear pricing: “No hidden fees — what they quoted is what I paid.”
• Online reviews: “They had heaps of 5-star reviews, and not just one-liners.”
• Availability: “They could do my move date without charging extra.”
• Professionalism during the quote: “They actually asked questions about access and stairs. That gave me confidence.”

The takeaway?

“I didn’t just want to find a mover — I wanted to find my mover. Someone I felt would actually care about my stuff.” — James, Sydney

What People Regretted Most

Unfortunately, not everyone had a great experience. When asked what they wish they’d done differently, here’s what came up:

• Not checking reviews properly: “I didn’t realise half their good reviews were fake.”
• Going for the cheapest quote: “It ended up costing more after all the ‘extras’ they added.”
• Not asking about insurance: “They broke a mirror and didn’t cover it.”
• Booking too late: “Everyone was booked out — I had to settle for whoever was left.”

“I just went with the first quote I got. They were an hour late, rude, and scratched my new fridge. Never again.” — Priya, Brisbane

What People Would Do Next Time

The people who had a smooth, stress-free move all seemed to have one thing in common: they planned ahead.

Here are some of their top tips:

• Book early — especially if you’re moving on a weekend or at the end of the month
• Get a detailed quote in writing
• Ask what’s included (stairs, travel, wrapping furniture, etc.)
• Make sure the company is insured and experienced
• Trust your gut — if something feels off, it probably is

“The team I booked asked great questions upfront — like how far the truck could park from the door and if I needed boxes. It was obvious they knew their stuff.” — Emily, Perth

How to Find a Mover Without the Stress

Here’s the honest truth: anyone can find a mover. But finding the right mover? That takes a bit of care.

Look for a company that:

• Has a strong online presence
• Communicates clearly and promptly
• Offers transparent pricing
• Provides the option to help with packing, boxes, and storage (a huge time-saver)
• Treats your move like it’s more than “just another job”

Need Help Finding a Mover?

At Hire A Mover, we’ve helped thousands of Australians move home, office, and everything in between. Our professional, fully insured teams are known for their care, reliability, and no-nonsense pricing.

We don’t just move your belongings — we move your life. And we take that seriously.

Ready to find a mover you can actually rely on? Get a quick quote today and experience the difference.