Below are a detailed list of commonly asked questions. If any of your questions are not answered below, please do not hesitate to give us a call on 1300 358 700!

Removals

What areas do you service ?

Hire A Mover operates in the metro and regional areas of Sydney, Melbourne, Brisbane, Adelaide, Perth and Gold Coast. To enquiry about your specific requirements, give us a call on 1300 358 700 or send us an email.

What are your office hours?

Our head office is open Monday to Friday 8am to 5pm Eastern Standard Time.

Do you move pianos?

Pianos are on a case by case basis and depend on the type of piano, amount of stairs, and various logistical scenarios. If we do not believe we can move your piano safely, we will let you know and recommend that you use a piano specialist. In the cases where we can move your piano, an extra charge will apply. Please provide information about the type of piano, the number of stairs involved at both the origin and destination and any other important information when you request a quote.

Do you work on weekends and public holidays?

We do work on weekends (both Saturdays and Sundays) and on public holidays. However, as weekends are generally the busy times, we highly recommend that you give us a call on 1300 358 700 to make sure the removalists in your area are available on your preferred moving date.Please be aware that our office is not open on weekends and public holidays, so feel free to fill out the online quote form and we will get back to you as soon as we re-open.

What happens if I need to cancel?

Moves that are cancelled prior to 48 hours of the scheduled arrival time will incur no fee and your deposit will be refunded in full. Your deposit will be forfeited for any move cancelled within 48 hours of the scheduled arrival time. Any move cancelled or re-scheduled on the day of the move will incur the minimum 2 hour charge plus travel fee.

What time can you start?

We generally have 2 available time slots during the day: either first thing in the morning around 8 am or in the afternoon between 1-3pm. Please note the afternoon timeslot is an estimate and depends on when the morning job finishes. The movers may be early or late however they will give you a call when they are on their way. We do, however, have flexibility and should you require a different start time, just give us a call and we will see what we can do!

How long will the move take?

Below you will find some average move times based on previous experience. Please note the actual time your move will take is an unknown and will depend on a number of factors including the number of items being moved, parking accessibility for the truck, what level your properties are on and what the access is like (stairs, lift, etc.), as well as the distance between your origin and destination address.
1 bedroom unit/house – 2-4 hours
2 bedroom unit/house – 4-6 hours
3 bedroom unit/house – 5-7 hours
4 bedroom unit/house – 7-10 hours

How can I get a quote?

If you are moving locally we can provide you with a set travel fee and hourly rate. You can either give us a call on 1300 358 700 or fill in the online quote form. We will get back to you shortly with our rates.

What size are your trucks?

We have a large fleet of trucks ranging from ute size up to 10 tonnes, we will assign the most suitable truck accordingly to the requirement of your move.

An important thing to take into account is that larger trucks are not always better. Larger trucks take longer to load and pack (especially if you are only moving the goods from an average sized apartment) as everything takes a lot longer to secure and strap as opposed to a smaller truck where all your goods can be packed with minimal space for them to move around in transit. Our staff have undertaken thousands of successful moves, so please leave which truck to send up to us.

I have a complaint what should I do?

Hire A Mover prides itself on offering a friendly and professional moving service and we receive excellent feedback on our moving teams. However, should you feel something has not met your expectations or you believe something has been damaged, please notify the movers at the time you notice the issue. Please also ensure you or the movers call the head office at the time so it can be discussed. It is important you look over all your goods prior to the job completing to ensure everything is satisfactory.

Is the price worked out on an hourly basis or by a cubic volume?

Hire a Mover is a cost-effective removalist company so we strive to keep our services as cost-effective as possible. For our local moves, we set an hourly rate from $120, regardless of the volume of goods in transit with us. This is based on a 2-man move. Our rates are charged in 15 minute increments and are inclusive of GST. To help us give the most accurate quote, please fill out our inventory calculator and return it to our customer service team: info@hireamover.com.au

What is the one-off travel fee for?

On local moves we charge a small once-off travel fee/surcharge that assists in covering the cost of our team travelling from our depot or previous job to your origin address and back from your destination address to our depot or next job. This single fee will be provided to with our quotation and is separate to our hourly rate charge. The hourly rate charges begins when we arrive at your origin destination and stops when we finish at your final drop off destination.

What forms of payment do you accept and how does payment work?

At your convenience, we accept cash or credit card (Visa and Mastercard only, not American Express) as forms of payment. Cheques are not accepted. Payment for your move is due in full (minus deposit paid) on completion of the move. A $50 deposit is required to secure your booking. This can be paid by EFT or credit card.

Do you move heavy items such as piano and pool tables?

Yes we do, we ask you to specify any heavy item you have when asking for a quote. This way we ensure to provide the most efficient service.

Which items are prohibited from being loaded on the trucks?

It is recommended not to store any dangerous items such as flammable liquids, corrosive chemicals, firearms, noxious materials, poisonous items, pets or any perishable products.

What should I ideally do with the precious items?

We are more than happy to move your precious belongings such as antique items and original paintings and will put our best effort to make sure these do not get damaged. However, we highly recommend removal insurance for such goods to be at the safest side in case of any unforeseen happening. Even though we are confident in transporting your valuable belongings safely, we do recommend a removal insurance in such cases.

Can your removalists disassemble and reassemble furniture??

Our team will bring standard tools and can help taking apart and putting furniture back together. Common items include bed frames and tables. Please note they are not handymen so don’t carry power tools and can’t do things such as installing televisions on the wall. There is no extra charge to disassemble and reassemble furniture, it it just done on the hourly rate as part of the time it takes to complete the job.

How should I prepare my fridge?

The fridge needs to be emptied and wiped before the removalists arrive. If it needs to be stored, it is recommendable to wipe the interior of the fridge with Vanilla essence in order to avoid any mildew.

How much notice will Hire A Mover give me before arriving?

We usually give you a call within 20 to 30 minutes upon arrival.

Can I help the removalists?

Yes, you can help our team doing your move. For liability purposes, we don’t allow you in the trucks but you can help us carry the boxes. It will be faster and cheaper for you!

Can you give me a ride during the move? Can I accompany the truck?

For insurance purposes, we are not allowed to accept you on board of our trucks. You can nevertheless accompany our truck over the move.

I have pets, what kind of arrangements should I do on the moving day?

Moving is a very stressful day, especially for your pets. That is why we recommend you to arrange a pet sitter to look after them on your big day.

Boxes

Boxes

Do you provide moving boxes?

Hire A Mover is part of the Hire A Box group. Accordingly, when you hire or buy your boxes for moving from Hire A Box, after you have moved you are eligible for a 10% rebate on what you spent on the boxes. Hire A Box offers a cheap and easy solution for your boxes and packaging material requirements – they can deliver next day and you simply chose a 2 hour time window so you don’t need to wait around all day. If you are moving within a metro area, you can save a lot by hiring the boxes instead of hiring! Feel free to order online at www.hireabox.com.au or call on 1300 858 446.

How many boxes do I need to pack my apartment/house?

It’s not always easy to know exactly the amount of boxes you need to pack all your belongings. To help with that, our partner Hire A Box set up 4 packages you can refer to accordingly to the size of your property

1- Studio Moving Package, suitable for studios and 1 bedroom apartments10 large boxes, 20 medium boxes, 2 porta-robe boxes, 1 tape dispenser, 2 tape rolls, 200 sheets of wrapping paper, 5m roll of bubblewrap, 1 marker pen

2- Small Moving Package, suitable for 1-2 bedroom apartments

15 large boxes, 25 medium boxes, 3 porta-robe boxes, 1 tape dispenser, 3 tape rolls, 200 sheets of wrapping paper, 10m of bubblewrap, 1 marker pen

3- Medium Moving Package, suitable for 2-4 bedroom homes

20 large boxes, 40 medium boxes, 5 porta-robe boxes, 1 tape dispenser, 5 tape rolls, 400 sheets of wrapping paper, 15m of bubblewrap, 1 marker pen

4- Large Moving Package, suitable for 5-7 bedroom homes

40 large boxes, 80 medium boxes, 7 porta-robe boxes, 2 tape dispensers, 8 tape rolls, 600 sheets of wrapping paper, 20m of bubblewrap, 2 marker pens

For more detailed information, we recommend you to have a look at their website: //www.hireabox.com.au/calculator.html

Packing and Unpacking

Packing and unpacking

How much do your packing/unpacking services cost?

A standard booking of 2 persons for 4 hours is $400 inc. GST. For more information see Packing Services

Do you provide packing and unpacking service on weekends?

Yes, we operate on Saturdays and Sundays. The rate is the same 7 days a week.

Who supervises the packing team at work?

An allocated experienced team leader works as part of the team and ensures priorities are met. They can liase with head office should you require additional hours on the day or packing supplies.

When is the most suitable time for the unpack?

We recommend unpacking on the morning after your move in date. We do not recommend unpacking on the same day as your move. This will ensure all your goods have arrived and the unpackers and movers are not in each others’ way.

How many staff are needed to pack and unpack?

Generally each staff member is able to pack or unpack 4.5 boxes per hour. You can decide if you’d like everything done or just need a fixed amount of time for us to help you. The majority of clients choose to book a fixed number of hours and then extend their booking if needed.

Can extra hours be purchased after my job commences?

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Yes, subject to the packers being able to stay longer thats fine. You would just pay $50 per hour per person, charged in 15 minute increments.

How do you know what goes where?

Due to training, logic and experience our staff determine the best place for your items. Of course you’re welcome to control where items are placed. Many clients are happy to leave it to us. It’s always your choice!

Are the hours flexible?

Yes! If you choose a 24-hours booking this could be booked as either 3 staff by 8 hours each or 4 staff by 6 hours each. It could also be spread over multiple days to reduce the stress.Also one staff member for eight hours can be changed to two staff for 4 hours each. This is highly recommended when an unpack is completed in one day or on the same day as the unload.A 4 hour minimum booking per person is required. Please provide as much notice as possible to us, so we can ensure to meet your wishes as at the best.

When to start with the packing before moving?


We recommend organising packers 1-2 days before the removal date. If you have a lot of stuff then we recommend 2-3 days prior to your moving date. This means that if the packers don’t get everything done, you can get them back the following day to finish it off.

Storage

Storage

Do you have any storage location where I can keep my valuables before/after my move?

Hire A Mover provides cost-effective storage location for your belongings in Sydney, Brisbane, Melbourne, Adelaide and the Gold Coast. Please feel free to call 1300 358 700 or email info@hireamover.com.au to get a quote for storage services.

Insurance

Do I need insurance?

Our experienced and professional team of removalists will always take good care of your goods, however, occasionally things outside of our control happen and we do recommend that you insure your furniture and your valuable goods while in transit.

Hire A Mover has Goods in Transit Insurance in addition to Public Liability Insurance (PLI). If our movers are negligent, then you are covered under our insurance. For more information read here.

To obtain an insurance quote for your move, click here for more information. You can also view our terms and conditions regarding insurance here.

How are you going to protect my furniture during removal?

We have the required moving equipment (trolleys, blankets, etc.) to keep your furniture safe during transit. However, to cover the unexpected, we recommend that you insure them with a relevant removals insurance.

Ready to get moving?

We hope we have answered all your questions, if you are ready to make a move please fill in the quote form and we will contact you to finalise the finer details.