HIRE A MOVER PTY LTD
(ABN 82 163 150 749)
Trading as “Hire A Mover” and “Hire A Packer”
MASTER TERMS AND CONDITIONS
(Removals, Packing, Unpacking and Storage Services)
1. APPLICATION OF TERMS
1.1 These Terms & Conditions apply to all services provided by Hire A Mover Pty Ltd (“Company”).
1.2 By confirming a booking, paying a deposit, signing any document, or allowing services to commence, the Customer agrees to be bound by these Terms.
1.3 These Terms apply to services performed in New South Wales, Victoria, Queensland, South Australia and Western Australia.
1.4 These Terms prevail over any inconsistent terms proposed by the Customer.
2. DEFINITIONS
Customer means any person or entity booking or receiving services.
Storer means a Customer whose Goods are placed into storage.
Goods means all property handled, transported, packed or stored.
Services means removals, transport, packing, unpacking and storage.
Storage Facility means any premises used to store Goods, including third-party facilities.
FO means Facility Owner.
Dangerous Goods means hazardous, explosive, flammable, toxic, corrosive, environmentally harmful, illegal or perishable items.
PART A – REMOVALS SERVICES
3. QUOTATIONS
3.1 All quotations are estimates unless expressly stated to be fixed.
3.2 Quotations are based on information provided by the Customer.
3.3 If actual volume, access or circumstances differ, additional charges apply.
3.4 The Company may revise pricing where:
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Access differs from that disclosed;
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Volume exceeds estimate;
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Additional items are added;
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Waiting time occurs due to Customer delay.
4. CHARGES & TIME CALCULATION
4.1 Hourly rates apply unless otherwise agreed in writing.
4.2 Minimum charges apply as stated in the Booking Confirmation.
4.3 The hourly rate begins when the removal team arrives at the pick-up address.
4.4 Chargeable time includes:
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Loading;
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Travel between locations;
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Unloading;
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Placement;
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Agreed disassembly/reassembly.
4.5 Time ends when unloading at the final destination is complete.
4.6 Time is charged in 15-minute increments after the minimum period.
4.7 Call-out fees are non-refundable.
5. PAYMENT
5.1 A deposit may be required to secure a booking.
5.2 The balance is payable immediately upon completion of services unless otherwise agreed.
5.3 The Company may require payment before unloading.
5.4 The Customer authorises the Company to charge any nominated credit card for all amounts payable under this Agreement.
5.5 The Company may suspend services if payment is not made when due.
6. ACCESS & PARKING
6.1 The Customer must disclose:
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Stairs;
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Lift requirements and bookings;
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Loading dock requirements;
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Parking restrictions;
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Height restrictions;
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Long carries;
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Restricted access areas.
6.2 The Customer must arrange necessary permits and access approvals.
6.3 Waiting time due to access issues is chargeable.
6.4 The Company may refuse unsafe or unlawful access.
7. SITE CONDITION & HYGIENE
7.1 Premises must be safe and hygienic.
7.2 The Company may refuse to move or pack Goods if premises are excessively dirty, contaminated, mould-affected, vermin-infested or unsafe.
7.3 Minimum charges remain payable where services cannot proceed due to site condition.
8. DANGEROUS GOODS
8.1 The Company does not transport Dangerous Goods.
8.2 The Customer warrants that no Dangerous Goods are included.
8.3 The Customer indemnifies the Company against all loss, damage, penalties or claims arising from Dangerous Goods.
9. FRAGILE & HIGH-RISK ITEMS
9.1 Chipboard, flat-pack furniture, marble, stone, glass and fragile items are handled at Customer risk unless damage is caused by proven negligence.
9.2 High-value items must be declared in writing prior to service.
10. APPLIANCES
10.1 The Company is not a licensed plumber or electrician.
10.2 Appliances should be disconnected prior to arrival.
10.3 Assistance with connection/disconnection is at the Customer’s risk unless damage is caused by proven negligence.
PART B – PACKING & UNPACKING (HIRE A PACKER)
11. PACKING SERVICES
11.1 Packing is charged at agreed hourly or fixed rates.
11.2 Packing bookings reserve staff for the booked time.
11.3 Minimum booked hours are payable in full even if:
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Packing is completed early; or
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The Customer instructs staff to leave early.
11.4 Additional time is charged at the applicable rate.
11.5 The Company is not liable for damage to Goods packed by the Customer.
PART C – STORAGE SERVICES
12. STORAGE CHARGES
12.1 Storage is charged monthly in advance.
12.2 Charges are based on cubic metres or storage modules as quoted.
12.3 Storage commences on the day Goods arrive at the Storage Facility.
12.4 There is no pro-rata refund if Goods are removed during a prepaid month.
12.5 Storage renews automatically monthly.
12.6 A Late Payment Fee of $55 applies if payment is not received within 48 hours of the due date.
13. ACCESS TO STORAGE
13.1 48 hours written notice is required to access stored Goods.
13.2 Access is by appointment only.
13.3 Access hours:
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Monday to Friday: 8:00am – 5:00pm
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Saturday: 8:00am – 1:00pm
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Sunday: Closed
13.4 Access may be refused if any monies are outstanding.
14. LIEN & REFUSAL TO RELEASE
14.1 The Company has a contractual and possessory lien over Goods for unpaid amounts.
14.2 The Company may refuse to release Goods until all outstanding amounts are paid in full.
15. DEFAULT (STORAGE)
15.1 If any amount remains unpaid for 42 days after the due date, the Customer is in default.
15.2 The Company will issue at least 14 days’ written notice of default.
15.3 If default is not remedied, the Company may:
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Enter the storage space;
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Remove Goods;
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Sell Goods by auction or private sale;
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Dispose of Goods;
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Apply proceeds to outstanding amounts;
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Recover enforcement and legal costs.
15.4 Surplus funds will be held for six months and thereafter paid to the Public Trustee if unclaimed.
15.5 Any shortfall remains payable by the Customer.
16. PPSA SECURITY INTEREST
16.1 The Customer grants the Company a security interest in stored Goods.
16.2 The Company may register its interest under the Personal Property Securities Act 2009 (Cth).
16.3 The Customer waives PPSA notice rights to the extent permitted by law.
17. MOULD & ENVIRONMENTAL CONDITIONS
17.1 The Customer acknowledges that mould, mildew, condensation, rust and corrosion may occur due to humidity or temperature changes.
17.2 The Company does not guarantee climate-controlled storage unless agreed in writing.
17.3 The Company is not liable for mould or moisture damage unless directly caused by proven negligence.
17.4 Goods must be clean and dry prior to storage.
18. INSURANCE
18.1 The Company maintains public liability and goods in transit insurance.
18.2 The Company is not the insurer of the Goods.
18.3 Customers must arrange their own insurance for storage.
PART D – LIABILITY
19. LIMITATION OF LIABILITY
19.1 Nothing excludes non-excludable rights under the Australian Consumer Law.
19.2 To the extent permitted by law, liability is limited to the lesser of:
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Market value at time of loss; or
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Applicable insurance limit available.
19.3 Liability per item is capped at $1,000 unless declared in writing before service.
19.4 The Company is not liable for:
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Consequential loss;
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Loss of profits;
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Sentimental value;
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Delay caused by events beyond reasonable control.
20. CLAIMS
20.1 Claims must be made in writing within 48 hours of completion of removals or removal from storage.
20.2 Proof of ownership and value is required.
PART E – CANCELLATION
21. REMOVALS
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More than 24 hours’ notice: deposit refunded.
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Within 24 hours: deposit forfeited.
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On the day: minimum charge payable.
22. PACKING
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More than 24 hours’ notice: deposit refunded.
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Within 24 hours: full booked fee payable.
PART F – GENERAL
23. FORCE MAJEURE
The Company is not liable for delays caused by events beyond reasonable control.
24. LEGAL COSTS & INDEMNITY
The Customer indemnifies the Company for recovery and legal costs on an indemnity basis.
25. GOVERNING LAW
This Agreement is governed by the laws of the State in which the Services are provided.
26. SURVIVAL
Payment obligations, lien rights, indemnities and enforcement rights survive termination.
27. SEVERANCE
If any provision is unenforceable, it will be severed without affecting the remainder.