As per our terms and conditions, for minor cosmetic damage such as marks, scuffs, scratches & dents, Hire A Mover will pay per $50 per item damaged. For larger damage claims and/or loss of items, you claim will need to be submitted to our insurance provider.

Please fill out all the details and provide as much detail, evidence and proof of ownership as possible to ensure your claim is processed as quickly as possible.

Damages/Loss Claim Form

  • Explain type of damage or loss & how it occured.
  • Drop files here or
    • If you do not have the receipt please attach as much of the following as possible: credit card statements or tax invoices, certificates of authenticity, valuations, serial numbers, owners’ manuals, photographs of the item by itself, or of you wearing it (for jewellery).
      Drop files here or
      • For any claim you will need to attach a quote for repair. Only in circumstances where repair quotes are not available, will a quote for replacement be considered.
        Drop files here or

        Please allow 7-10 business days for your claim to be assessed and for a response to be emailed to you.